Commitment to Privacy
These pages explain the Terms of Use for TheFraudFend, legal and privacy notices for details on how we collect, use and protect your personal information on the website, our security issue disclosure process and information on software products that are accessible by individuals with visual, auditory, and mobility impairments.
This privacy policy applies to www.thefraudfend.com and TheFraudFend service platforms, owned and operated by TheFraudFend. This privacy policy describes how TheFraudFend collects and uses the personal information you provide on our web site: www.thefraudfend.com It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.
TheFraudFend respects your privacy and is committed to protect the personal information that you share with us. Generally, you can browse through our Website without giving us any information about yourself. On occasion, we may need your personal information to provide services that you request, or you may have the option choose to provide us with your personal information. This policy describes how we collect and use your personal information.
TheFraudFend is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. TheFraudFend complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, TheFraudFend is subject to the regulatory enforcement powers of the Canadian Trade Commissioner Service. In certain situations, TheFraudFend may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Information Collection
Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, credit card number, a company or home, postal or other physical address, other contact information, title, gender, occupation, industry, personal or product interests, other information when needed to provide a service you requested.
When you browse our Website, you do so anonymously, unless you have previously indicated that you wish TheFraudFend to remember your login and password. We don’t collect personal information, including your email address. We do log your IP address (the Internet address of your computer) to give us an idea of which part of our Website you visit and how long you spend there. But we do not link your IP address to any personal information unless you have logged in to our Website. Like many other commercial Websites, the TheFraudFend Website may use a standard technology called a “cookie” to collect information about how you use the site. Please go to “Cookies and Tracking Information” below for more information.
TheFraudFend collects personal information when you register with TheFraudFend for a TheFraudFend account, when you use or purchase certain TheFraudFend products or services, when you register to attend a seminar or participate in an online survey, when you ask to be included in an email or other mailing list, other product promotions, or when you submit your information to TheFraudFend for any other reason. From time to time, TheFraudFend receives personal information from business partners and vendors. TheFraudFend only uses such information if it has been collected in accordance with acceptable privacy practices consistent with this Policy and applicable laws.
Access to certain TheFraudFend Web pages requires a login and a password. The use of those Web pages, and the information or programs downloadable from those sites, may be governed by a written agreement between your employer and TheFraudFend. Your personal information may be retained by TheFraudFend to verify compliance with the agreement, log software licenses granted, to track software downloaded from those pages, or track usage of other applications available on those pages for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce agreements.
User Data Supplementation
We may receive information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you. This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
Examples of the types of personal information that may be obtained from public sources or purchased from third parties and combined with information we already have about you, may include:
- Address information about you from a third party source, to append city and state to our website lead registration forms for United States and Canada.
- Purchased marketing data from third parties, for new leads and to append information (title, location, etc) to existing leads.
If you have questions about this practice, please contact us at www.thefraudfend.com
Data Retention
Your personal information may be retained by TheFraudFend to verify compliance with the agreement, log software licenses granted, to track software downloaded from those pages, or track usage of other applications available on those pages for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce agreements.
Access and Choice
Upon request, TheFraudFend will provide you with information about whether we hold any of your personal information. If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete or deactivate it by making the change on our member information page or by emailing our Customer Support at www.thefraudfend.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days.
Newsletters
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at www.thefraudfend.com
Surveys
We may use a third party service provider to conduct these surveys or contests; that company will be prohibited from using our users’ personal information for any other purpose. We will not share the personal information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
Notice
When personal information is collected, we will inform you at the point of collection the purpose for the collection. TheFraudFend does not intend to transfer your personal information to third parties without your consent, except under the limited conditions described under the discussion entitled “Information Sharing and Disclosure” below.
If you choose to provide us with your personal information, we may transfer that information, within TheFraudFend or to TheFraudFend‘s third party service providers, including across borders and from your country or jurisdiction to other countries or jurisdictions around the world.
We will always give you the opportunity to “opt out” of receiving direct marketing or market research information. This means we assume you have given us your consent to collect and use your information in accordance with this Policy unless you take affirmative action to indicate that you do not consent, for instance by clicking or checking the appropriate option or box at the point of collection. In some cases, when applicable, we will provide you with the opportunity to “opt in.” This means we will require your affirmative action to indicate your consent before we use your information for purposes other than the purpose for which it was submitted.
Service Providers
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use personal information only as necessary to provide these services to us.
Cookies and Tracking Technology
TheFraudFend and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.
Log Files
It is possible to prevent your browser from accepting new cookies or to disable cookies altogether. The Help Menu on the menu bar of most browsers will tell you how to do this. Similar data used by browser “add-ons”, such as Flash cookies can also be deleted or disabled by changing the settings of the add-on. Further information can be obtained by visiting the website of the add-on manufacturer.
Newsletters
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.) operating system, date/time stamp, and/or click stream data to analyze trends in the aggregate and administer the site . We do not link this automatically collected data to other information we collect about you.
How We Use Information Collected
TheFraudFend uses information for several general purposes: to fulfill your requests for certain products and services, to personalize your experience on our Website, to keep you up to date on the latest product announcements, software updates, special offers or other information we think you’d like to hear about either from us or from our business partners, and to better understand your needs and provide you with better services. We may also use your information to send you, or to have our business partners send you, direct marketing information or contact you for market research. We also use Google AdWords tracking code to track the impact of some of our marketing programs.
Information Sharing and Disclosure
Because TheFraudFend is a global company, your personal information may be shared with other TheFraudFend offices or subsidiaries around the world. All such entities are governed by this Privacy Policy and/or are bound by the appropriate confidentiality and data transfer agreements.
Your personal information is never shared outside TheFraudFend without your permission, except under conditions explained below. Inside TheFraudFend, data is stored in controlled servers with limited access. Your information may be stored and processed in the United States or any other country where TheFraudFend, its subsidiaries, affiliates or agents are located.
TheFraudFend may send your personal information to other companies or people under any of the following circumstances: when we have your consent to share the information; we need to share your information to provide the product or service you have requested; we need to send the information to companies who work on behalf of TheFraudFend to provide a product or service to you (we will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose); or we want to keep you up to date on the latest product announcements, software updates, special offers or other information we think you’d like to hear about either from us or from our business partners.
Legal Disclaimer
In certain situations, TheFraudFend may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
We will also disclose your personal information if required to do so by law, such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to enforce our Terms of Use, or in urgent circumstances, to protect personal safety, the public or our Websites, investigate fraud, or respond to a government request.
If TheFraudFend is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Data Security
Your TheFraudFend account information is password-protected for your privacy and security. TheFraudFend safeguards the security of the data you send us with physical, electronic, and managerial procedures. In certain areas of our Websites, TheFraudFend uses industry-standard SSL-encryption to enhance the security of data transmissions. While we strive to protect your personal information, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.
The security of your personal information is important to us. We follow generally accepted standards as stated above to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at www.thefraudfend.com
Testimonials
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at www.thefraudfend.com.
Referrals
If you choose to use our referral service and refer your friend to apply on a certain open position in our careers page, we will ask you for your friend’s name, phone number and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. TheFraudFend does not store this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
When purchasing product from the online store, you may be asked to enter the personal information of someone else as a shipping contact. This information will be stored and used to: generate access to the Customer Community; generate access to the Product and Licensing Center; and will be the default contact for renewal opportunity.
Blog / Forum
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at www.thefraudfend.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Public Profile
The profile you create on our site will be publicly accessible unless otherwise indicated. You may change the privacy settings of your profile through your account portal. If an account or profile was created without your knowledge or authorization, please contact us at www.thefraudfend.com
If you wish to deactivate or delete your profile, please contact us at www.thefraudfend.com.
Social Media Widgets
Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.
Single Sign-On
You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.
Third Party Websites
TheFraudFend‘s Website contains links to other sites. TheFraudFend does not share your personal information with those Websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
Processor/Service Platform Disclosure
The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged TheFraudFend.
TheFraudFend acknowledges that you have the right to access your personal information. TheFraudFend collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.
An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to TheFraudFend Client (the data controller). If requested to remove data we will respond within a reasonable timeframe.
We will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. TheFraudFend will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Changes to this Privacy Policy
We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of notice on this website prior to the change becoming effective. At the end of this Privacy Policy will be the last updated date for your information. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Us
If you have any questions or suggestions regarding our Privacy Policy, please email us at support@thefraudfend.com
